Shipping and Delivery


Choose Ouch because not all training is the same!

Ouch Training Team’s Shipping and Delivery Policy


Shipment processing time


All orders are processed within 5 working days

All orders will be processed Monday to Friday 9.00am – 4.30pm, any orders after these times, will be processed the next working day.

If we are experiencing a high volume of orders, we will let you know via email or telephone call if you should expect any delays.


Shipping rates and delivery estimates


Shipment method Estimated delivery time Delivery cost
DHL  3-5 business days £5.80
DHL 1-2 business days* £10.00

*Orders placed are collected the next working day, if ordered before 1pm.


Shipment to P.O. boxes

We do not post to P.O. Boxes at this time.


Shipment confirmation and order tracking

You will receive tracking information from Parcel2go via the email address supplied at checkout.


International delivery Policy

We only post to the United Kingdom at this time.


Returns Policy

For more information, please visit our goods terms and conditions.