9:00 am - 5:00 pm
Price (incl. VAT) £0.00
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This qualification provides employees with a foundation in conflict resolution. Emphasis is placed on the importance of personal safety, when assessing risks, managing escalation, and de-escalating confrontational behaviour in a workplace situation.
The course is typically delivered face to face and involves a combination of interactive tutor-led discussions, quizzes, practical work, and individual exercises.
1 day training Face to face
On completion of this training course, delegates will receive a Conflict resolution and personal safety certificate. A course manual accompanies the training day.