Driver CPC – Conflict Resolution

The Conflict Resolution course is designed to provide a foundation in conflict resolution, with emphasis on the importance of personal safety. Our course has been approved by the Joint Approvals Unit for Periodic Training (JAUPT) and qualifies for 3.5 Driver CPC hours.

Who needs this training?

Any potential, new or existing bus, coach or lorry driver who benefit from conflict resolution training.

Why is this training important?

This course prepares delegates in how to deal with conflicts and manage potentially volatile situation. It also teach delegates the importance of personal safety and how to diffuse situations before they escalate.

Course Content

• • Conflict resolution terminology

• • Legislation

• • Safe working environment concept

• • Conflict risk assessments

• • Diffusing conflicts

• • Personal safety

Course Details

Assessment: Not applicable

Duration: Half day program

Driver CPC: 3.5 hours