Ts & Cs

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Ouch Terms and Conditions (online bookings)

Course bookings: 

All bookings are made via the online form. The below terms and conditions must be agreed to in order for the booking to be processed. This is done by ticking the box as part of the online form. 

Payment terms:

Payment must be made at the time of booking in order for the booking to be processed. Payments are made via PayPal. All course fees are subject to VAT

Transfers:

Should circumstances mean that you need to transfer to another Ouch Training course, you will need to do so by calling us on 01202 880999. The following charges will apply:
• Transfer made more than 2 weeks prior to the course date – no charge
• Transfer made within 2 weeks of the course date – 50% of the course fee
The fee for the original course must be settled in full in order to transfer to a later date.
The transfer fee must be paid prior to the new course date. All transfers must be taken within a period of 6
months from the original date. All transfers are subject to availability and course numbers to ensure
courses do not exceed the maximum to comply with current training regulations.

Cancellations:

Should circumstances mean that you have to cancel and are unable to transfer
your booking to another date at the time of cancellation, the following charges will apply:
• More than two weeks prior to the course start date – no charge
• Less than two weeks prior to the course – full fee

Non-attendance:

If you do not attend a course, and have not previously informed us, the full fee remains
payable.

Unforeseen circumstances:

On occasion, unforeseen circumstances may require Ouch to cancel a
course. In such circumstances you will be given as much notice as possible and either a free transfer to
another course date or a full refund of fees paid.

Requalification courses:

To be eligible to attend a 2 day requalification course (HSE or CIEH), you must
present a valid First aid at work certificate.

Course Materials:

Course manuals and resources are included in the course fee unless otherwise stated

Certificates:

Certificates for successful delegates will be issued by post shortly afterwards and only after
full payment has been received.

Venues:

The exact location of the venue will be sent with course instruct